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At Oblatio, we aim to provide a seamless shopping experience. If you are not satisfied with your purchase, our return and refund policy ensures a hassle-free process.

1. Return Policy

You may request a return within 14 days of receiving your order if:

• The item is damaged, defective, or not as described.
• The wrong item was sent.
• The item is in its original condition, unused, and in the original packaging.
• All tags, labels, and accessories are intact.

1.2 Non-Returnable Items
The following items cannot be returned:

• Personalized or customized products.
• Perishable goods (e.g., food, flowers).
• Digital downloads, software, and gift cards.
• Health and hygiene products (e.g., beauty products, undergarments) that have been opened or used.

1.3 How to Request a Return
To initiate a return:

• Contact us at lookgood@oblatio.com within 14 days of receiving your order.
• Provide your order number, proof of purchase, and reason for return (include photos if the item is damaged or defective).
• Our support team will review your request and provide return instructions.

1.4 Return Shipping

• Customer’s Responsibility: You are responsible for return shipping costs unless the item is defective or incorrect.
• Oblatio’s Responsibility: If the return is due to our error (wrong or damaged item), we will provide a prepaid return label.
• Tracking Required: We recommend using a trackable shipping service to ensure your return is received.

2. Refund Policy

2.1 Refund Eligibility

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original payment method within 7-14 business days.
• Shipping fees are non-refundable, except for defective or incorrect items.

2.2 Partial Refunds
Partial refunds may be issued if:

• The item is returned late or not in its original condition.
• The item is missing parts or accessories.
• The return does not meet all eligibility criteria.

2.3 Late or Missing Refunds
If you haven’t received your refund:

• Check your bank account – refunds can take several days to process.
• Contact your bank or payment provider – some banks have processing delays.
• If the issue persists, contact us at lookgood@oblatio.com.

1. Exchanges

We do not offer direct exchanges. If you need a different item, return the original item for a refund and place a new order.

4. Cancellations

• Orders can be canceled within 24 hours of purchase if they have not been processed.
• If an order has already been shipped, it cannot be canceled, but you can request a return after receiving it.